These Terms & Conditions govern your use of the san77 platform. By registering an account or accessing any part of our services, you confirm that you have read, understood, and agreed to be bound by these terms in full. Please read this document carefully before proceeding.
Last updated: January 2026 • Effective immediately upon account registration.
The most important obligations and entitlements summarized — full details follow in the document below.
You must be at least 21 years of age and a resident of Indonesia to register and use san77. By creating an account, you confirm this requirement is met. Accounts found to belong to minors will be permanently closed and funds forfeited.
All transactions on san77 are conducted in Indonesian Rupiah (IDR). Minimum deposit is Rp 50.000. Withdrawals are processed to the verified bank account or e-wallet registered to your account. Processing times vary by payment method.
All promotional bonuses on san77 are subject to wagering requirements, minimum odds conditions, game restrictions, and validity periods. The specific terms for each promotion are published alongside the offer. Failure to meet requirements results in bonus forfeiture.
Each player is permitted exactly one active san77 account. Duplicate accounts — whether registered under the same name, address, device, IP address, or payment method — will result in all associated accounts being suspended and balances reviewed.
You are solely responsible for maintaining the confidentiality of your san77 login credentials. san77 will not be held liable for unauthorized access resulting from your failure to secure your username and password. Report suspected breaches immediately to support.
san77 reserves the right to suspend, restrict, or permanently close any account found to be in breach of these Terms & Conditions, engaged in fraudulent activity, or involved in abuse of promotions — at our sole discretion and without prior notice.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
By registering an Account on san77, depositing funds, or placing any bet or wager on the Platform, You confirm that You have read these Terms & Conditions in their entirety and agree to be legally bound by them. These Terms constitute a binding agreement between You and san77.
Important: If You do not agree with any part of these Terms & Conditions, You must not register an Account or use the Platform in any capacity.
These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between You and san77.
To register and maintain an Account on san77, You must satisfy all of the following eligibility criteria at all times:
Age Restriction: Gambling is strictly prohibited for persons under 21 years of age. san77 conducts age verification checks and reserves the right to request proof of age at any time. Any Account found to belong to an underage player will be immediately closed and any balance forfeited.
san77 reserves the right to request documentary evidence confirming eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in Account suspension or closure.
To access the full range of san77 services, You are required to register a personal Account. Registration is subject to the following conditions:
You must provide complete, accurate, and truthful information during registration, including your full legal name, date of birth, residential address in Indonesia, and a valid contact email address. You are responsible for keeping this information current. Providing false or misleading registration information constitutes a material breach of these Terms.
Each individual may hold only one Account on san77. Attempting to register or operate multiple Accounts — whether using the same or different personal details, devices, IP addresses, or payment methods — is strictly prohibited. san77 employs technical and manual controls to detect duplicate Accounts. Where duplicate Accounts are identified, all associated Accounts will be suspended, bonuses will be voided, and the matter may be referred for further investigation.
You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party. san77 will not be liable for any loss resulting from unauthorized access to your Account due to your failure to secure your credentials. Any suspected unauthorized access must be reported to san77 customer support immediately.
All san77 Accounts are denominated in Indonesian Rupiah (IDR). Once an Account currency is set to IDR upon registration, it cannot be changed. All deposits, withdrawals, bonus amounts, and displayed balances will be in IDR.
You may request closure of your Account at any time by contacting san77 customer support. Upon closure, any pending withdrawal requests will be processed in the normal course. Bonus balances that have not met applicable Wagering Requirements at the time of closure will be forfeited. Accounts closed under san77's responsible gaming self-exclusion program are subject to the terms set out in our Responsible Gaming Policy.
san77 is committed to maintaining a secure platform and preventing fraud, money laundering, and underage gambling. As part of this commitment, we operate a Know Your Customer (KYC) verification program.
Before processing a withdrawal request — and at any other time san77 deems appropriate — You may be required to submit one or more of the following documents:
san77 will process KYC submissions within 1–3 business days of receiving complete documentation. Incomplete submissions will be returned with a request for the missing items. Withdrawal processing will be placed on hold during the KYC review period.
If You refuse to submit the requested KYC documentation, or if the submitted documents cannot be verified to san77's reasonable satisfaction, san77 reserves the right to suspend your Account and withhold withdrawal processing until the matter is resolved.
All identity documents submitted to san77 are processed in strict accordance with our Privacy Policy. Documents are used solely for verification purposes and are not shared with third parties except as required by law.
san77 accepts deposits via the following Indonesian payment channels:
Available payment methods may vary and are subject to change without prior notice. The current list of supported methods is always displayed on the deposit page within your Account.
The minimum deposit amount is Rp 50.000 per transaction. Maximum deposit limits per transaction and per day vary by payment method and Account tier. Specific limits are displayed at the point of deposit. san77 reserves the right to adjust these limits at any time.
Deposits made via e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically credited to your Account balance instantly. Bank transfer deposits are credited upon confirmation of receipt, which may take up to 15 minutes during standard banking hours in WIB. Deposits made outside standard banking hours may take longer to process.
All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts — including those belonging to family members, friends, or any other person — are strictly prohibited. san77 reserves the right to void bets and withhold withdrawals where deposits are identified as originating from a third-party source.
If a deposit transaction fails to credit your Account within the expected timeframe, please contact san77 customer support with your transaction reference number. san77 will investigate and resolve the matter promptly. Do not attempt to re-submit the same deposit without first contacting support.
To make a withdrawal, your Account must be fully KYC-verified. Withdrawals will only be processed to payment accounts registered in your own name that match your verified Account details. san77 does not process withdrawals to third-party accounts under any circumstances.
The minimum withdrawal amount is Rp 100.000 per transaction. Maximum withdrawal limits per transaction and per day are subject to your Account tier and payment method. These limits are displayed within your Account at the time of withdrawal request.
san77 targets the following withdrawal processing times for verified Accounts:
These timelines are targets and not guarantees. Processing times may be extended during peak periods, public holidays (including Idul Fitri, Idul Adha, and Indonesian Independence Day), or when additional verification is required.
san77 reserves the right to delay or decline a withdrawal request where: (a) the Account has not completed KYC verification; (b) the source of funds is under review; (c) the Account is under investigation for breach of these Terms; or (d) the withdrawal amount includes bonus funds that have not satisfied the applicable Wagering Requirement.
To protect against payment processing abuse, san77 requires that all deposited funds be wagered at least once (1x turnover) before a withdrawal of that deposited amount may be processed. This requirement applies to real-money deposits only and is separate from any bonus Wagering Requirement.
All bonuses and promotions offered by san77 are subject to the specific terms attached to each promotion, in addition to the general bonus rules set out in this section. In the event of a conflict between promotion-specific terms and this section, the promotion-specific terms take precedence.
Unless otherwise stated, bonus funds must be wagered a specified number of times (the Wagering Requirement) on eligible games before any winnings derived from bonus play may be withdrawn. Wagering Requirements and eligible games are stated clearly in each promotion's individual terms.
All bonuses carry a validity period, typically 7–30 days from the date of credit, unless otherwise stated. Bonus funds and associated winnings that have not satisfied the Wagering Requirement within the validity period will be automatically forfeited without notice.
san77 reserves the right to void bonuses and any winnings generated from them, and to close Accounts, where there is evidence of bonus abuse. Bonus abuse includes but is not limited to: registering multiple Accounts to claim the same promotion; using bets on opposite outcomes to meet Wagering Requirements (known as "bonus hedging"); coordinated bonus farming across related Accounts; and any other conduct that san77 reasonably determines to constitute an abuse of its promotional programs.
san77 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Bonuses already credited to Accounts at the time of such changes will be honored subject to the original promotion terms.
Bonuses offered during major Indonesian calendar events — including Ramadhan, Idul Fitri, and Indonesian Independence Day — may carry modified terms. Always read the specific promotion page before claiming a seasonal offer.
All sports bets placed on san77 — including football (bandar bola, or football odds market), mix parlay (accumulator) bets, and Asian handicap (voor bola) markets — are governed by the sportsbook rules published on the Platform. Bet settlement is based on the official result as recognized by the relevant governing body. In the event of result ambiguity or late changes, san77's ruling is final.
Togel (Indonesia's traditional numbers lottery) markets on san77 — including Togel SGP, Togel HK, and Togel SDY — are settled based on the officially declared draw results of the respective lottery operators. san77 does not influence draw outcomes. Any discrepancy between displayed results and the official source will be resolved in favor of the official source.
Live dealer games are provided by third-party studio operators including Evolution Gaming and other certified providers. The rules of each game are displayed within the game interface. In the event of a technical failure during a live game, the hand or round in progress at the time of the failure will be voided and stakes returned, unless the outcome had already been determined prior to the failure.
All slot and RNG-based games on san77 operate using independently certified random number generation technology. Game rules, return-to-player (RTP) percentages, and paytables are accessible within each game. san77 does not guarantee any specific outcome or minimum return in any session.
san77 reserves the right to void any bet placed as a result of a manifest error in odds, pricing, or game configuration — including human error, software malfunction, or data feed failure. Where a bet is voided, the original stake will be returned to your Account. san77 is not liable for any losses arising from bets placed on erroneous odds that were accepted in good faith by the system prior to error detection.
The following conduct is strictly prohibited on san77 and may result in Account suspension, permanent closure, forfeiture of balances, and referral to appropriate authorities:
Where prohibited conduct is identified, san77 reserves the right to withhold and forfeit any Account balance — including real-money deposits — where those funds are directly connected to the prohibited activity. Legal action may be pursued where applicable.
To the maximum extent permitted by applicable law, san77's total aggregate liability to You for any claim arising out of or in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by You to your Account in the 30-day period immediately preceding the event giving rise to the claim.
san77 shall not be liable to You for any of the following losses, whether direct or indirect:
Nothing in these Terms excludes or limits san77's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
The Platform is provided on an "as is" and "as available" basis. While san77 makes reasonable efforts to ensure continuous availability, we do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
san77's collection, use, storage, and disclosure of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By agreeing to these Terms, you also consent to the processing of your personal data as described in the Privacy Policy.
In summary, san77 collects personal data for the purposes of Account management, KYC verification, fraud prevention, responsible gaming monitoring, and customer support. We do not sell personal data to third parties. Data is retained for the periods required by applicable law and our internal data governance standards.
san77 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, san77 will provide reasonable notice via the Platform or by email to the address registered to your Account. The date of the most recent revision is displayed at the top of this page.
Your continued use of the Platform following the publication of updated Terms constitutes your acceptance of the revised Terms. If You do not accept the revised Terms, You must cease using the Platform and may request Account closure as described in Section 4.5.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with internationally recognized principles of commercial law applicable to online gaming operations. san77 operates under an internationally recognized gaming license and adheres to international standards for player protection, fair play, and anti-money laundering compliance.
san77 acknowledges that online gambling occupies a legally complex environment in Indonesia. Players are responsible for ensuring that their use of the Platform complies with any applicable local laws or regulations in their jurisdiction. san77 makes no representation that the Platform is lawful in any particular jurisdiction outside of its licensed operating territory.
Any dispute that cannot be resolved through san77's customer support escalation process may be referred to the dispute resolution mechanism specified by san77's licensing authority. Details of san77's licensing and regulatory status are available upon request from customer support.
If You have any questions about these Terms & Conditions, or wish to raise a complaint, please contact san77 customer support through the following channel:
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week — WIB (UTC+7)
Languages: English and Indonesian (Bahasa Indonesia)
san77 aims to acknowledge all support enquiries within 24 hours and to resolve complaints within 5 business days. Complex matters, including those involving KYC review or dispute investigations, may take longer. We will keep You informed of progress throughout the process.
Our support team is available 24/7 in English and Indonesian. You can also review our FAQ for quick answers, or read our Privacy Policy and Responsible Gaming guides.
21+ only. Gambling should be treated as entertainment. If gambling is affecting your wellbeing, visit our Responsible Gaming page.